Événements “Health workers and frontline care in the post-COVID-19 context”: How can we make person-centered care a reality?

Canada’s universal health system is facing an unprecedented crisis: one in six Canadians lack a primary care provider and health needs post-pandemic are surging. Knowledge and know-how to overcome this crisis have never been in greater demand.

Join us for the fourth seminar in the 3rd edition of the Global Primary Health Care seminar series “Health workers and frontline care in the post-COVID-19 context” which draws on evidence and insights, both local and global, on how to revitalize Canada’s health workforce and primary care. This seminar series is a collaboration between the Department of Family Medicine and the School of Population and Global Health at McGill University.

The limitations of current approaches to delivering primary care are even more evident since the COVID-19 pandemic. Even among people who have access to dedicated primary care providers, there is significant variation in patient experience and satisfaction. Indeed, to be effective and accepted, health care has to be person-centered and smoothly navigate the intersections of differing health as well as social needs for each individual. This balance is perhaps most critical in primary care, where long-lasting trust-based relationships between patients and health workers are essential to success.

In this context, the aim of this seminar is to discuss what makes care person-centered and what role health workers play in making person-centered care a reality.


Katherine Rouleau, MD | Professor, Department of Family & Community Medicine, University of Toronto

Hannah Shenker, MD | Family Physician, La Maison Bleue, and Assistant Professor, Department of Family Medicine, McGill University

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WHEN: Wednesday, September 13, 2023, from noon to 1 p.m.

WHERE: Hybrid | 2001 McGill College Avenue, Room 1201; Zoom